Aerospace & Defense

Raytheon


Consumer Products & Services

ADT
Bayer
Cherokee Nation
Cosmopolitan Resort & Hotel
Danner Shoes
Bombardier Aerospace - Flexjet 
JCPenney
Schwann's

Energy

British Petroleum 
Conoco Phillips
Exxon
Shell

Financial Services

American Express 
Bank of America 
Lincoln Financials 
Wells Fargo Mortgage

Healthcare

Dendreon

During Pamela’s career with the professional services firms she served the following clients:

Hi-Tech & Telecomm

Cisco

Goodman Networks

Sprint

Texas Instruments

VM Ware


Hospitality & Gaming

Cherokee Nation

Cosmopolitan Hotel & Resort


Professional Services

Accenture

Deloitte


Public Sector

City of Atlanta

Detroit Metropolitan Airport


Specialty Products & Chemicals

Texas Petrochemicals

Solutia

Celanese

"We brought Pamela [Akida Consulting Group] in to provide program leadership for a Customer Experience change initiative with a portfolio of over a dozen projects. Pamela provided immediate value creating a detailed project plan to document company-wide, end-to-customer facing processes within Bombardier Aerospace Flexjet division. She worked effectively with team leaders across the organization to document, streamline and create new business process, provided training, tracked progress and led weekly team meetings. She coached and supported internal process teams to articulate internal and customer experience value while ensuring project quality, change management actions and meeting tight timelines.


Pamela has an exceptional process background and the ability to help others build processes that add business value, are repeatable and sustainable and ensure quality customer service. She has excellent partnership, project and execution capabilities focused on adding value, meeting timelines and delivering outcomes.


I would recommend Pamela to any organization looking to improve business process and to lead projects especially under tight timelines."


Lori Carr,
​Customer Experience Officer

Bombardier Aerospace - Flexjet - 2013

CLIENTS & TESTIMONIALS