Cosmopolitan Hotel & Resort
City of Atlanta
Detroit Metropolitan Airport
"We brought Pamela [Akida Consulting Group] in to provide program leadership for a Customer Experience change initiative with a portfolio of over a dozen projects. Pamela provided immediate value creating a detailed project plan to document company-wide, end-to-customer facing processes within Bombardier Aerospace Flexjet division. She worked effectively with team leaders across the organization to document, streamline and create new business process, provided training, tracked progress and led weekly team meetings. She coached and supported internal process teams to articulate internal and customer experience value while ensuring project quality, change management actions and meeting tight timelines.
Pamela has an exceptional process background and the ability to help others build processes that add business value, are repeatable and sustainable and ensure quality customer service. She has excellent partnership, project and execution capabilities focused on adding value, meeting timelines and delivering outcomes.
I would recommend Pamela to any organization looking to improve business process and to lead projects especially under tight timelines."
Bombardier Aerospace - Flexjet - 2013